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Unless your team know what they are doing right, they can't begin to improve on what they are doing wrong.
AACASINO have developed their unique employee appraisal program for casino management and team-leaders to communicate regularly with employees.
Management and employees alike are more inclined to bring up performance with negative aspects. Already the discussion is on the defense for either party.
AACasino focus on positive points to demonstrate the appreciation of the casino for the employee contribution. Soliciting information from the employee to ensure the discussion remains on a positive note and substantial contribution from the employee.
AACasino then solicit from the employee their thoughts on weaker areas that could require development and assistance to improve on.
Subsequently the employee appraisal form previous completed by management is introduced to demonstrate any agreements in the positives and acknowledgement of negative performance aspects.
Finally an agreed development program is documented and signed off to be discussed in the next appraisal meeting.